Privacy Policy
Effective Date: 10 August 2026
At Entire Health Solutions we are committed to protecting your privacy. Utmost care is taken to ensure that your personal and health information is collected, used, stored and disclosed responsibly.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records and Information Privacy Act 2002 (NSW) and other applicable Australian laws governing the handling of personal and health information.
Our goal is to provide you with safe, professional healthcare while maintaining the confidentiality and security of your information.
Information We Collect
To provide healthcare services, we may collect personal and sensitive information, including:
- Your name, date of birth and contact details
- Emergency contact information
- Medical history and health information
- Referral letters, imaging reports and clinical notes
- Appointment history
- Medicare, DVA, private health insurance or WorkCover details (where applicable)
- Payment information
- We collect this information directly from you, your referring practitioner, or other healthcare providers with your consent or where otherwise permitted by law.
Why We Collect Your Information
Your information is collected to:
- Provide assessment and treatment
- Maintain accurate clinical records
- Communicate with you about appointments and your care
- Process payments and health fund claims
- Meet our legal and professional obligations
- Maintain the quality of our services
Electronic Health Records
Entire Health Solutions uses Cliniko, a secure cloud-based practice management system, to manage patient records, appointments, clinical notes and communications.
Cliniko stores Australian customer data on secure Australian-based servers using industry-standard security measures including encryption, restricted access controls, secure backups and ongoing security monitoring. Cliniko acts solely as our data processor and does not own or use your health information except where necessary to provide and support its services or where required by law.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:
- Secure electronic record storage
- Password-protected systems
- Role-based staff access
- Encrypted data transmission
- Regular software updates and security monitoring
- Staff training regarding privacy obligations
Only authorised members of our team who require access to your information for your care or administrative purposes are permitted to access your records.
Disclosure of Personal Information
We will only disclose your personal information:
With your consent
- To other healthcare providers involved in your care with consent
- To Medicare, private health insurers or third-party payers where required or authorised by law
- To trusted service providers who assist us in operating our practice (such as Cliniko), under strict confidentiality and privacy obligations
We do not sell or rent your personal information to third parties.
Children Under 16 years
Where clients are under 16 years of age, personal information is generally collected with the consent of a parent or legal guardian unless otherwise permitted by law.
Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate or incomplete information by contacting our practice.
We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
Website Information
Our website may collect limited technical information such as browser type, device information and website usage statistics through cookies and analytics tools. This information helps us improve the performance and usability of our website and does not generally identify you personally.
You can disable cookies through your browser settings if you prefer.
Contacting Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Entire Health Solutions
Email: info@entirehealthsolutions.com.au
Phone: 02) 6020 7000
ABN:26 606 268 713
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).